Privacy Policy

Last updated:

Streetworx Culture ("we", "us", "our") operates the smash repair and auto body repair workshop at 3 Appin Pl, St Marys NSW 2760 and the website at streetworxculture.com.au. This policy explains what personal information we collect, why we collect it and how we handle it. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

We only collect information you choose to give us, or that is needed to quote and carry out a repair:

• Your name, phone number and email address
• Vehicle details such as make, model and year
• A description or photos of the damage you want repaired
• Insurance and claim details, where you are claiming through an insurer
• Anything else you include in a quote request, email or phone call

Our website also collects standard technical information such as your IP address, browser type, the pages you visit and the ad or link that brought you here. This is collected through cookies and similar technologies.

Why we collect it

• To prepare and send you a repair quote
• To contact you about your vehicle, your booking or your repair
• To lodge and manage an insurance claim on your behalf, where you have asked us to
• To order parts and arrange the work
• To meet our record-keeping, warranty and legal obligations
• To measure how our website and advertising perform, so we can improve them

Who we share it with

We do not sell your personal information. We share it only where it is needed to do the job you have asked us to do, or where the law requires it:

• Your insurer and their assessors, if you are making a claim
• Parts suppliers and specialist sub-contractors working on your vehicle
• Service providers who host our website, deliver our forms and email, and provide analytics
• Government agencies, regulators or law enforcement where we are legally required to disclose

Cookies, analytics and advertising

This website uses Google Tag Manager, Google Analytics and Google Ads conversion tracking. These services set cookies that help us understand how visitors find and use the site, and whether an ad led to an enquiry. They do not tell us your name or contact details. You can block or delete cookies through your browser settings, and you can opt out of personalised Google advertising at myadcenter.google.com. Blocking cookies will not stop you from using the site or requesting a quote.

Our quote form is delivered through a third-party form provider. Information you submit through that form is transmitted to us and stored by that provider on our behalf.

How we store and protect it

We keep personal information in our workshop management systems and in the accounts of the service providers listed above. We take reasonable steps to protect it from misuse, loss, and unauthorised access or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep records for as long as we need them for the repair, our warranty obligations and our legal and tax obligations, and then destroy or de-identify them.

Accessing or correcting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us using the details below and we will respond within a reasonable time. We may need to verify your identity first.

Complaints

If you think we have mishandled your personal information, contact us first and we will investigate. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always the one published on this page, with the date shown at the top.

Contact us

Streetworx Culture
3 Appin Pl, St Marys NSW 2760
Phone: 02 9622 1790
Email: Admin@streetworxculture.com.au